Terms

Terms and Conditions

 

  • All accounts are net payment terms (30 day or C.O.D.), unless prior terms have been established.
  • Past due invoices are subject to 1.5% per month service charge.
  • All products are f.o.b. Phoenix, AZ.
  • RDTI will absorb freight charges when shipping via UPS ground.
  • Orders received after 3:00 p.m. MST, are not guaranteed to ship that day.

 

  • Returned goods:
  • All returned goods must accompany an RDTI – Returned goods authorization (RGA) number, no exceptions. Please call for number.
  • Any unused, unscratched, undamaged items are eligible for return within 30 days of invoice date without a restocking fee.
  • All items returned after 30 and less than 60 days are subject to a 20% restocking fee. Invoiced items, older than 60 days will not be eligible for return. Any goods returned which are not in resalable, new condition are subject to reconditioning charges and possibly no credit will be issued depending on severity of damaged goods.
  • If a product should be defective, defective items can be returned for exchange, providing a valid RDTI Returned Goods Authorization (RGA) number accompanies returned product.
  • All returned items must have a returned goods authorization number. All items received without a returned goods authorization number will be held and no further action will be taken.

 

  • Test/Trial products:
  • All items sent out for trial will be invoiced on a “performance basis invoice” at their full price. Final pricing will be determined after test/trial period.
  • Reliable Diamond Tool, Inc. reserves the right to modify, alter and improve any parts or part without incurring any obligation to replace any parts or part previously sold.

News/Events

Innovative Concrete Solutions Awards

Innovative Concrete Solutions Awards

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Testimonials

"I have been in the surface prep business for nearly 20 years now.  I have dealt with all kinds of salesmen and companies that promise everything.  After meeting Jon at the World of Concrete back in 2005 or 6 I started buying grinding wheels and plugs from him.  Since then if Jon says it will remove a material at 1,000sqft an hour it will do better.  If he says it will last 10,000sqft it will do better.  Jon will tell you what he thinks and you can bid a job closer because of his word.  His attitude towards his work is what everyone should be.  He says his products are the best and can back it up.  Not like most salesman I have dealt with.  It is a pleasure to deal with Reliable Diamond Tool.  He might not be the cheapest but with the superior products he offers they do not have to be.  Time is money and time spent with Reliable Diamond Tool is well spent. "

- TC, Massachusetts

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