Terms

Terms and Conditions

 

  • All accounts are net payment terms (30 day or C.O.D.), unless prior terms have been established.
  • Past due invoices are subject to 1.5% per month service charge.
  • All products are f.o.b. Phoenix, AZ.
  • RDTI will absorb freight charges when shipping via UPS ground.
  • Orders received after 3:00 p.m. MST, are not guaranteed to ship that day.

 

  • Returned goods:
  • All returned goods must accompany an RDTI – Returned goods authorization (RGA) number, no exceptions. Please call for number.
  • Any unused, unscratched, undamaged items are eligible for return within 30 days of invoice date without a restocking fee.
  • All items returned after 30 and less than 60 days are subject to a 20% restocking fee. Invoiced items, older than 60 days will not be eligible for return. Any goods returned which are not in resalable, new condition are subject to reconditioning charges and possibly no credit will be issued depending on severity of damaged goods.
  • If a product should be defective, defective items can be returned for exchange, providing a valid RDTI Returned Goods Authorization (RGA) number accompanies returned product.
  • All returned items must have a returned goods authorization number. All items received without a returned goods authorization number will be held and no further action will be taken.

 

  • Test/Trial products:
  • All items sent out for trial will be invoiced on a “performance basis invoice” at their full price. Final pricing will be determined after test/trial period.
  • Reliable Diamond Tool, Inc. reserves the right to modify, alter and improve any parts or part without incurring any obligation to replace any parts or part previously sold.

News/Events

Innovative Concrete Solutions Awards

Innovative Concrete Solutions Awards

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Testimonials

"I’ve tried so many different brands of diamond tooling for concrete grinding and was very frustrated with tooling that would stop working after a short while or just plain not work at all. I gave Reliable Diamond Tool a try and was amazed at how well their tooling constantly performs and how smooth my floor grinder runs. Also RDT carries a style of tooling for grinding, polishing or cutting any type of material out there. Jon is extremely knowledgeable and knows more about diamond tooling than anyone I’ve ever met. I don’t consider Jon a salesman, but more of a partner when it comes to getting my concrete or terrazzo grinding/polishing projects completed effectively and on time. If you want cheap, then buy the cheap stuff that doesn’t work. If you want great results with consistency then go with RDT. I won’t use anything else from now on."

- TK, Arizona

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